Terms & Conditions – Stays

Terms & Conditions for Individual Reservations
 Last updated: 17 August 2026

These Terms & Conditions apply to individual reservations made directly with InLuxor for its accommodation properties, including Malkata House, Habu Hotel, Neferu Stay, Villa Kamose and other properties operated under InLuxor.


By making or confirming a reservation, the guest agrees to these Terms & Conditions and to any specific conditions stated in the applicable rate, offer, package or booking confirmation.


Reservations made through third-party booking platforms may be subject to the terms and conditions stated by that platform at the time of booking.


1. Rates & Taxes

  • Rates are quoted in USD per room or suite per night unless otherwise stated and include applicable service charges and taxes.
  • Rates are subject to availability and may change until a reservation is confirmed.
  • Once confirmed, the agreed accommodation rate will not change, except where new or amended government taxes, fees or charges are imposed.
  • The booked room or suite category is guaranteed as confirmed; a specific room number or location is only guaranteed when expressly confirmed in writing.
  • Obvious pricing, system or typographical errors are non-binding.


2. Booking & Payment

  • Full payment for the entire stay is required to confirm the reservation.
  • We accept payment by credit card, bank transfer or PayPal.
  • Credit card payments are securely processed through TAB Payments. TAB applies a 4% payment fee to the guest, which is added at the time of payment.
  • Any bank transfer, PayPal or other third-party payment charges are the responsibility of the guest and are subject to the applicable payment provider's terms and refund policy.
  • A reservation is considered confirmed once the required payment has been received and written confirmation has been issued.


3. Cancellation, Refunds & No-Show

The cancellation conditions depend on the rate selected at the time of booking.


Standard Rate

  • Cancellation is free of charge more than 30 days before arrival.
  • For prepaid reservations cancelled more than 30 days before arrival, the full amount paid will be refunded.
  • Cancellations made 30 days or less before arrival are non-refundable, and the full reservation amount will be retained.
  • In case of a no-show or early departure, the full reservation amount is non-refundable.


Non-Refundable Rate

  • A Non-Refundable Rate is offered at a 10% discount compared with the applicable Standard Rate.
  • Full payment is required at the time of booking.
  • The reservation is non-refundable from the moment of booking, regardless of the cancellation date.
  • In case of cancellation, no-show or early departure, no refund will be provided.
  • Changes to a Non-Refundable reservation are subject to approval and are not guaranteed.


Refunds

  • For eligible refunds of payments made through TAB Payments, the applicable TAB payment fee is also refunded when the payment is refunded through TAB.
  • Refunds are made to the original payment method wherever possible.
  • Processing times may vary depending on the payment provider or financial institution.


4. Special Events, Packages & Restricted Rates

Special events, high-demand periods, packages, promotional offers and other restricted rates may have different booking, payment, cancellation and minimum-stay conditions.

These may include full non-refundable advance payment, shorter payment deadlines, minimum stays and restrictions on amendments or cancellations.

Special-event and package reservations may be fully non-refundable from the time of booking where stated in the applicable booking conditions.

Where specific conditions are stated in the rate, offer, package, booking confirmation or invoice, those specific conditions take precedence over these general Terms & Conditions.


5. Amendments

  • Changes to dates, property, room type, occupancy or guest names are subject to availability and approval.
  • Changes requested 30 days or less before arrival may be treated as a cancellation and rebooking.
  • Restricted, promotional, non-refundable and special-event reservations may not permit changes.
  • Any approved change may be subject to the rates and conditions applicable to the new dates or arrangements.


6. Group Bookings

Reservations of 3 rooms or more may be subject to separate group booking, payment and cancellation conditions.

InLuxor reserves the right to apply group conditions where multiple related reservations together constitute a group booking.


Retreats, Events & Organised Activities

InLuxor properties are intended for accommodation use only. Retreats, workshops, classes, ceremonies, séances, meditation or breathwork sessions, meetings, events and other organised group activities are not permitted at the property.

Booking accommodation does not grant permission to organise or conduct any such activity.


7. Check-in & Check-out

  • Check-in is from 14:00.
  • Check-out is by 11:00.
  • Early check-in and late check-out are subject to availability.
  • Guaranteed access to a room before 12:00 requires the previous night to be reserved.
  • Late check-out between 12:00 and 18:00 may be charged at 50% of the applicable nightly rate.
  • Late check-out after 18:00 may be charged as one additional night.


8. Occupancy, Children & Extra Guests

  • Maximum room occupancy must not be exceeded unless expressly approved by the property.
  • Children must remain under the supervision of a parent or guardian at all times.
  • Infants under 4 years of age may stay free of charge when using a baby cot. Baby cots are subject to availability.
  • Children aged 4 years and above are counted as an additional guest and are subject to the applicable room occupancy and extra-person rate.
  • Our properties are designed primarily for guests seeking a quiet and relaxed stay and do not offer dedicated children's facilities or entertainment.
  • Extra beds are subject to room capacity and availability and may incur an additional charge.


9. Guest Registration & Visitors

  • All guests staying at the property must be registered and must provide valid identification or passport details as required under Egyptian regulations.
  • If either guest is Egyptian or a national of an Arab country, a valid official marriage certificate must be presented at check-in for the couple to share the same room, in accordance with local regulations. If the required documentation cannot be provided, the couple cannot be accommodated in the same room.
  • Guests are responsible for ensuring that they have the identification and documentation required for their stay. Failure to provide required documentation does not automatically entitle the guest to a refund.
  • Unregistered overnight guests are not permitted.
  • Visitors are subject to prior approval by the property and must comply with identification requirements, local regulations and house rules.
  • The property reserves the right to refuse visitors where necessary for legal, security, privacy or operational reasons.


10. Pets

Pets are not permitted at InLuxor properties.

Please note that resident hotel cats may be present at certain InLuxor properties.


11. Smoking

  • Guest rooms and indoor areas are non-smoking.
  • Smoking is permitted only in designated outdoor areas.
  • Additional cleaning or damage charges may apply where smoking has taken place in a guest room or other non-smoking area.


12. Guest Conduct & Damage

Guests are expected to respect the property, staff, other guests and the quiet character of the accommodation.

InLuxor reserves the right to refuse service or terminate a stay without refund in cases of serious or repeated disruptive, abusive, dangerous or unlawful behaviour.

Guests are financially responsible for damage, loss or exceptional cleaning caused by themselves, their visitors or members of their party. Reasonable repair, replacement or cleaning costs may be charged.


13. Accessibility

Accessibility varies between InLuxor properties. Guests with specific accessibility requirements should contact us before booking so that we can advise whether the selected property and room are suitable.

While we will make reasonable efforts to assist, specific accessibility arrangements cannot be guaranteed unless confirmed in writing.


14. Personal Belongings & Liability

Guests are responsible for their personal belongings.

To the extent permitted by applicable law, InLuxor is not responsible for loss, theft, damage, injury, delay or other loss resulting from circumstances outside its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.


15. Third-Party Services

Tours, excursions, transportation and other services provided by third parties or separate service providers may be subject to their own terms and conditions.

InLuxor is not responsible for the acts or omissions of independent service providers except where required by applicable law.


16. Force Majeure

InLuxor is not liable for failure or delay in providing accommodation or services due to circumstances beyond its reasonable control, including natural disasters, severe weather, war, civil or political unrest, government restrictions, travel disruption, epidemics, public health emergencies, utility failures or similar events.

Any options available to affected guests will depend on the circumstances, commitments already made by the property and applicable law.


17. Privacy & Data

Guest information is used for reservation management, guest communication, payment processing, legal registration and other legitimate operational purposes.

Information may be shared with payment providers, authorities or other parties where necessary to provide the booked service or comply with legal requirements.

Further information is provided in the InLuxor Privacy Policy.


18. Governing Terms

These Terms & Conditions are governed by the applicable laws of Egypt.

Specific conditions stated in a rate, special offer, package, booking confirmation or invoice take precedence over these general Terms & Conditions where they differ.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.